Terms & Conditions.

Number of Guests for "Birches Luxury Spa Chalets" & "Stirling Spa Villa"

North Birches Spa Chalet... 2 Guests
South Birches Spa Chalet... 2 Guests

Child Policy:

The “Birches Luxury Spa Chalets are designed as Adult Retreats & are Unsuitable for Children.

Stirling Spa Villa: “Couple’s Retreat”.

Number of Guests for “Couple’s” Retreat... 2 Guests
Child Policy: The Villa’s “Couple’s” Retreat is designed as an Adult Retreat & as such is Unsuitable for Children.

Stirling Spa Family Villa: Number of Guests for Family Villa… Up to 6 Guests.
Child Policy: Children Welcome.

Deposits & Full Payments.

Cancellation & Refunds.

The Deposit is refundable, less a $110.00 administration levy, if cancellation occurs more than 28 days prior to arrival date. If cancellation occurs less than 28 days prior to arrival date, we shall endeavour to rebook the accommodation. If successful, full payment / deposit will be refunded less the administration levy. If rebooking is unsuccessful the “Birches Luxury Spa Chalets” shall be entitled to retain the booking cost, with date Transfers only made available at the discretion of the Manager. Please Note: Any increase in Tariffs must be covered by the Guests if a date transfer is granted.

Minimum Night Bookings.

Smoking Policy.

The Spa Chalets & Villa are all Smoke Free. However Guests are welcome to smoke upon your outside undercover balcony’s where ashtrays are supplied. Please note; a cleaning fee of $220 shall be debited to your Credit Card should evidence of smoking inside is found.

Discounts.

10% Discount applies if your booking is for 6 Nights or longer continuous in the same Villa or Chalet. (Excludes Christmas / January & Long Weekends.)

Check in & Check Out Times.

Check in is from 3pm (1500 hours) Check out is at 11am (Unless late check-out is offered/arranged.) Please Note: Earlier Check in may be available by request.

Pets.

Unfortunately the “Birches Luxury Spa Chalets & Villa” cannot accommodate pets.

Mini Bar.

Both the Spa Chalets & Villa are licensed and offer for your convenience a moderately priced mini bar and selection of Fine Wines. Any purchases remaining unpaid after your departure shall be charged to your credit card with a receipt mailed on to you for your records.

Claims.

Any claim for loss or damage whilst on this property must be immediately brought to managements attention whislt claiment is still onsite for managements viewing/assesment/confirmation.  No claims shall be considered if made at a latter stage without the above.  Management must be contacted and given access to view any given situation at the time of loss or damage.

Additional Costs.

The “Birches” reserves the right to debit your credit card, or send you an invoice for any amounts outstanding or any extra charges for cleaning, damaged or stolen property, or bar stock.